FAQs

If you have a question which is not answered below do please contact us at customerservice@cotswoldrope.com we will be glad to help.

Q; Are your products really made in the UK by hand?

A; Yes. We source all materials from UK suppliers and each item is hand made in the our Cotswold workshop.

Q: How much is shipping?

A: Shipping costs are calculated at the checkout based on the destination country. These are shown before you are asked to make payment. Our standard UK mainland shipping cost is £4.95

Q; Do you ship outside the UK?

A; Yes, we ship worldwide.

Q; Can you leave your products outside?

A; Unfortunately not, we do not recommend leaving our rope products outside. They of course can be used outside but should be brought in overnight or in rainy/ damp conditions.

Q; Are your plant pots & baskets lined?

A; No, all our baskets/ pots come with a wooden base. Please use an old plate/saucer or plant tray inside if you are using as an indoor plant pot.

Q; How do I clean my basket?

A; We recommend sponge cleaning with a colourless liquid soap/ detergent. Do not use products that could include bleach as they will strip the colour from your product.